Roy and Moss, the two technicians, are portrayed as socially inept geeks or, in Denholm Reynholm's words, "standard nerds". Despite the company's dependence on their services, they are despised, ignored, and considered losers by the rest of the staff. Roy's exasperation is reflected in his support techniques of ignoring the phone in the hope it will stop ringing, and using reel-to-reel tape recordings of stock IT suggestions ("Have you tried turning it off and on again?" and "Is it definitely plugged in?"). He expresses his personality by wearing a different geek T-shirt in each episode. Jen, the newest member of the team, is hopelessly non-technical, despite claiming on her CV that she has "a lot of experience with computers".